Return & Refund Policy

Last updated: July 10, 2026

At Nailyne, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:

• Unused and unworn

• In its original condition

• With all original tags attached

• In its original packaging

• Accompanied by proof of purchase or your order confirmation

To start a return, please contact us at nailyne.contact@gmail.com.

Return Address:

Nailyne
30 N Gould St, Ste R
Sheridan, WY 82801
United States

Please do not send items back without contacting us first. Returns sent without prior authorization may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives. If your item is damaged, defective, or you received the wrong product, contact us immediately at nailyne.contact@gmail.com so we can resolve the issue as quickly as possible.

Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned, including:

• Personalized or custom-made products

• Gift cards

• Final sale or clearance items (unless required by applicable law)

• Beauty or personal care products that have been opened or used

If you have questions about whether your item is eligible for return, please contact us before sending it back.

Exchanges

We do not offer direct exchanges. If you would like a different item, please return your original purchase (if eligible) and place a new order once your return has been approved.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without providing a justification.

Returned items must be unused, unworn, in their original packaging, with tags attached, and accompanied by proof of purchase.

Refunds

Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at nailyne.contact@gmail.com.

Contact Us

If you have any questions regarding returns or refunds, please contact us at:

Email: nailyne.contact@gmail.com